FAQ

Bed linen is provided in the apartments. It is changed once a week; towels are replaced as required.

Yes, in all our facilities, towels are included in the price.

For information on the transfer price, please send an inquiry to transfer@valamar.com as the price depends on the number of people and the distance of the property from the airport.

All our parking areas are reserved exclusively for our guests and have video surveillance.

Our properties offer a gluten-free diet option. Please write in a comment when making your booking that you need such a diet and mention this at check-in.

Check-in is from 14:00, and check-out is until 10:00. In the event that you arrive at the hotel before 14:00, check at the reception whether your room is ready for you.

Check-in is also possible after 20:00. In all our hotels the reception is available 24/7 when the hotel is open. Please let us know your estimated time of arrival no later than 20:00 on the day of arrival.

You can extend your stay in the room on the day of departure at the hotel reception. Extended stay is charged at 50% of the room rate.

Our prices change depending on availability and demand. You can check our offer at www.places-hotels.com.

Prices depend on the date of stay and availability; therefore, there may be a change in price.

If you announce your earlier departure before arrival or during check-in, we will only charge for the nights you have stayed.

It is possible to book only the room or apartment type. You can indicate a specific request (location, floor) when booking in the comment section, which will be taken into account when your room is allocated, subject to availability.

An extra bed is available in the rooms where this is indicated in the description. A child’s bed costs an additional €5 (37,67 kn) per day.

Of course, we can arrange to hire a tour guide. For enquiries and reservations please contact our Valamar Experience Concierge or check at https://www.valamar-experience.com/

You can exchange money at reception desks where there is an exchange office.

Yes, you can bring your pet with you in most of our hotels, in selected rooms.

If you are leaving your accommodation unit, please do not leave your pet unattended. If you must leave your pet for a short period of time, please place the pet sign on the outer door handle.

Your pet, unless it is a guide dog, is not allowed in the restaurants, swimming pool area or the wellness and fitness area, only on outdoor terrace of the restaurant/pool area. Pets must be on a controllable leash at all times when outside the room.

Sun loungers and umbrellas by the pool are included in the price.

You can find descriptions of the beaches alongside hotel descriptions on our website. Admission to all beaches is free.

You can pay for your stay with a bank card at the property.

The price is the same for booking online on Places-hotels.com website and by calling the Valamar Reservation Centre, however, we invite you to make a reservation online, if possible, to avoid any possible delays in our response time during the high season.

Your card is secure. A credit card is required only as a guarantee of your reservation. Secure transaction and protection of your privacy are our highest priority. Valamar uses technology and systems that meet the highest standards of safety and security.

You can pay in euros and by credit cards.

Payment is possible with the following cards: VISA, MasterCard, Diners and AMEX.

- up to 15% off on your reservations (depending on your membership level)
- up to 4.5% cashback for each eligible* euro spent during your stay
- use of your collected wallet credits to pay for your next stay
- option to transfer your wallet credits to the Valamar Rewards card of friends or family members
- discounts at wellness and sports centres and restaurants available for use during each stay
- a wide range of specially tailored services and privileges based on your membership level
- first-hand information on best prices and exclusive special offers
- access to your personal data and points balance in your Valamar Rewards user account

1. You can use them directly during the booking process to reduce the price of your stay. To use your reward euros and receive discounts and other benefits, book your accommodation online at valamar.com, camping-adriatic.com, www.places-hotels.com or through the Valamar Reservation Centre.

Discounts offered by various motoring clubs cannot be combined with reward euros from the Valamar Rewards Programme and cannot be used to reduce the cost of your stay. The member of the Valamar Rewards who booked the accommodation using reward euros must be present at check-in and throughout the entire stay.

2. You can use your reward euros at the property, in outlets with visible signs indicating that they accept reward euros.

Members of the Loyalty Programme can use their reward euros to reduce the cost of food and beverages consumed during their stay at a specific property. Every restaurant or bar that offers this option will have a corresponding sign displayed in a visible location, informing guests that they can use reward euros.

To use reward euros, guests must first download the digital card to their mobile device’s Wallet. The member’s digital card contains a unique QR code that must be scanned at the time of payment to apply the discount and use reward euros to reduce the final cost.

In addition to reward euros, each membership level offers additional services and benefits which are explained in more detail during registration (refer to the table outlining membership levels and associated benefits).

There are four membership levels: Valamar Rewards White, Valamar Rewards Silver, Valamar Rewards Gold and Valamar Rewards VIP.

A specific membership level is attained based on eligible activities, accumulated credits, or overnight stays over a period of two calendar years (from 1 January to 31 December).

Minimum requirements (within two calendar years):
*White – becoming a member*
*Silver – collected €50 or 8 overnight stays*
*Gold – collected €150 or 20 overnight stays*
*VIP – by invitation only*

By signing up for the Programme, you begin accumulating reward euros/wallet credits and overnight stays to reach a membership level that offers greater benefits.

Wallet credits and stays can only be accumulated by booking accommodation directly either online at www.valamar.com, www.camping-adriatic.com, or through the Valamar Reservation Centre.

If the conditions described above are not met within two calendar years, the member will be reverted to the previous membership level at the end of the current calendar year (31 December). For example, if you are a Valamar Rewards Gold level member, you’ll be downgraded to the Valamar Rewards Silver level.

If no activity (such as a stay) is recorded within a two-year period, your membership in the Loyalty Programme will remain active, but your Wallet credits will be forfeited. Members may start collecting reward euros again by booking a new stay.

If you cancel a booking, your membership level will remain the same as at your last checkout.

If you used wallet credits to pay a discounted price, they will be handled in accordance with our booking cancellation policy.

If you change your booking, you will retain all benefits associated with your membership level, provided that you (as a Loyalty Programme member) are still among the guests and your stay lasts a minimum of 2 nights.

Your card will be activated once you receive the welcome email from Valamar Rewards, allowing you to save it in your digital wallet for easy access at all times.

The card is intended for personal use and may not be used by a third party under any circumstances. However, Valamar Rewards permits the transfer of wallet credits collected with stay to whomever you choose. Your new Valamar Rewards friend must sign up for membership in the Valamar Rewards Programme. After they have opened their account, wallet credits can be transferred to their account by a third party only by submitting a written request via email to the Valamar Rewards customer service: info-loyalty@valamar.com or through the My Account section of the Valamar Rewards website.

The card doesn’t have an expiration date; however, points will be forfeited if no stays have been booked within the last two calendar years. Once you make a new booking using your Valamar Rewards ID number, you can start accumulating reward euros again and advance in membership levels.

Members can view their total balance of reward euros by logging into the My Account section of the Loyalty Programme at www.valamar.com or www.camping-adriatic.com or by contacting Valamar Rewards customer service (info-loyalty@valamar.com).

To check the updated status of your Rewards Wallet, please wait at least 7 days after checking out at the reception desk, as the points will be added automatically at that time.

Members can cancel their membership at any time by sending an email to info-loyalty@valamar.com.